Digital Transformation in Operations

This program equips learners to understand how automation, big data, analytics, smart controls and machine learning can be applied to operations in manufacturing and service-related industries, and examine methods for improving operational autonomy, processes and products with the latest digital technologies. Successful completion of the full program is required to earn this Certificate of Completion. Program content includes: Module 1: Aligning Strategy and Operations: A Digital Framework Discover the importance of implementing strategic, digital and operational frameworks for effective operations management. Demonstrate an understanding of the three views of operations Articulate the two perspectives of a digital operations framework Analyze the important interrelationship between strategy and digitalization for operations management Assess the strategic role of operations Module 2: Driving Financial Performance Through Operational Metrics Explore the link between operational and financial performance. Demonstrate an understanding of traditional and digital processes in an organization Identify appropriate operational performance measures Relate metrics of scale and speed to inventory using Little's Law Use operational metrics as leading indicators of financial performance Deduce the impact of digitalization on operational effectiveness and financial performance Module 3: Digitalization: Delivering Scale and Speed Understand the role digitalization plays in scaling-up and speeding-up operational processes. Identify how to speed up critical path activities and reduce theoretical flow time Identify how to manage bottlenecks and improve throughput Determine the value of digitization when speeding up and scaling up Module 4: Digitalization: Improving Quality Through Machine Learning Learn about the importance of digitalization for autonomy and quality. Review the eight dimensions of quality in terms of operations Discuss how digitalization affects the implementation of the eight dimensions of quality Articulate the impact of machine learning and smart control rules on operations Module 5: Personalization and Evaluation of Disruptive Technologies Explore digital technologies that can improve operations management. Articulate the relationship between personalization and variety Determine appropriate ways to improve personalization using a digital approach Analyze the impact of digital technologies on operations management Recommend a digital technology to improve an organization’s operations