


FOR COMPLETION OF
CERTIFICATE AWARDED TO
Stephen Baxter
Mastering Sales: A Toolkit for Success
October 2023 - January 2024

FRANCESCA CORNELLI
THOMAS O'TOOLE
Dean, Kellogg School of Management
Donald P. Jacobs Professor of Finance
Associate Dean of Executive Programs
Clinical Professor of Marketing

Credential ID: 92950884
Stephen Baxter
This program equips learners to gain a comprehensive view of the entire sales process – from preparation through contact and on to scaling, acquiring the tools and techniques needed to improve sales skills and learn best practices for recruiting, training, building, and managing high-performing sales teams.
Successful completion of the full program is required to earn this Certificate of Completion. Program content includes:
Module 1: Enhancing your Selling and Persuasion Skills: Knowledge, Skill, and Discipline
Module 2: Targeting: Stakeholder Mapping, Creating Personas, Planning Your Week, and Talking about Your Competitors
Module 3: Lead Generation Tactics: Building Your Network, Cold Calls, Introductory Emails and Proactive Pursuit
Module 4: Nurturing Prospects: Qualifying Prospects, Listening and Asking Questions, and Acing the Meeting
Module 5: Telling the Right Story at the Right Time for the Right Reasons
Skills / Knowledge
- Sales
- Team Sales
- Targeting
Issued on
January 24, 2024
Expires on
Does not expire