Artificial Intelligence

This program equips learners to broaden their perspectives with a practical, behind-the-scenes look at how established companies - as well as start-ups - are putting AI to work to disrupt industries and gain a competitive edge. Successful completion of the full program is required to earn this Certificate of Completion. Program content includes: Module 1: The AI Revolution: Trends, Tools, and Applications Learn why AI is at an inflection point Understand the fundamentals of AI, Machine Learning, and Deep Learning, and the key players in the AI ecosystem Explore the process for framing an AI initiative with the AI Canvas and the 7-Step process for framing an AI initiative Module 2: AI and Customer Experience Management Understand the Customer Experience DNA (CxDNA) framework to identify use cases for AI across the customer journey Learn how AI is being used to create demand, to enable sales, and to drive customer service Analyze customer segments, conversion rate optimization and customer churn using the KNIME analytics platform Module 3: AI and Operations Management Understand how AI can be used to optimize your assets and operating processes to increase agility, reduce operating costs, enhance quality and improve safety Learn about the use cases and Jobs to be Done for AI across 5 stages in the Operations Ecosystem: Sourcing, Making, Storing, Routing, and Delivering products and services Module 4: AI and Business Support Functions Learn how AI is being used to transform key business support functions: Human Resource Management, Financial Management, IT Systems Management and Risk Management Study a broad range of use cases including AI-driven candidate screening, AI-driven collections management, AI-driven code development and AI for fraud prevention Build your own AI bot to process purchase orders Module 5: AI Applications in Select Industries Understand the leading applications of AI in the financial services, insurance and healthcare sectors Learn from a deep case study on financial crime detection using Deep Learning at a major bank See how various players in the healthcare ecosystem are using AI to improve patient outcomes, reduce healthcare costs, accelerate clinical development and fight healthcare claims fraud Module 6: AI Applications in Autonomous Vehicles and Transportation Learn about the evolution of Autonomous Vehicles and the Levels of Autonomy Understand the "AV Efficient Frontier" framework to define the appropriate level of autonomy for a specific use case Learn about the use cases of AI for the autonomous transportation of people and cargo by land, sea and air Become aware of the ethical and regulatory challenges in commercializing Autonomous Vehicles Module 7: Putting AI to Work in Your Organization – Strategy and Platforms Synthesize your learning to create an AI strategy for your organization Understand where to focus your AI use cases by applying the AI Radar to your company Structure selected use cases with the AI Canvas Define your AI strategy roadmap using the AI Journey capability maturity model Module 8: Putting AI to Work in Your Organization - People, Organization and Society Learn to avoid the most common pitfalls by studying six pathologies of failed AI initiatives Explore best practices on how to structure AI teams, manage roles and responsibilities, and govern AI projects to drive responsible and ethical outcomes Apply these learnings to evolve your AI initiatives