Lean Operations: Managing Risk and Uncertainty

Perform a strategic operational audit. Design effective processing systems. Identify metrics to measure improvements. Based on the science of lean operations, this program will give you the tools and framework for operating a world-class organization. Designed for executives, consultants and other individuals involved with an organization’s operations, this collaborative learning experience will show you how to optimize your organization’s costs, quality, speed and customer service — all of which will make a significant impact on your bottom line. Frameworks for diagnosing, improving and designing effective processing systems will be explored through real-world case studies, group workshops and computer-simulation models. Under the guidance of an esteemed faculty team, you will analyze the laws that govern operations, explore the Business Process Flows Framework and investigate the critical link between operational drivers and business strategies. These exercises will help you master and implement the practice of lean operations at your organization.