


FOR PARTICIPATION IN
CERTIFICATE AWARDED TO
Arla Lach
Change Champion Program
November 9, 14, 16 & 21, 2022

FRANCESCA CORNELLI
THOMAS O'TOOLE
Dean, Kellogg School of Management
Donald P. Jacobs Professor of Finance
Associate Dean of Executive Programs
Clinical Professor of Marketing
Credential ID: 66965568

Arla Lach
Determine the predictable responses to change and develop ability to manage impact to individuals and the organization.
• Assess potential productivity dip(s) and develop approaches to manage the risk associated with a proposed change effort.
• Identify the key components needed to deliver a compelling change communication narrative.
• Develop ability to advocate for change by summarizing relevant resistance and articulating resources or adjustments needed.
Issued on
January 26, 2023
Expires on
Does not expire