NU 201: Applying Analytics and Artificial Intelligence

The Conversational Interfaces case explores the elements involved with the use of natural language as an interface to information systems. This case looked at the technologies from the perspective of how they can be used to address a wide range of business problems and opportunities, and explored the possibilities for the future, and the potential that conversational interface technology offers to revolutionize how business gets done. Key Learning Objectives • Explain why conversational interfaces are on the rise and why there is a growing interest in making use of them • Discuss how conversational interfaces work, where they shine, and when they fail • Discuss the power of natural language and the issues related to natural language • Identify the difference between human and machine language capabilities • Identify and evaluate opportunities for conversational interfaces • Define the data and knowledge requirements for a conversational interface system • Describe a repeatable strategy for development that will provide your clients with immediate value, building towards full automation