Digital Operations Management

This program equips learners to understand how automation, big data, analytics, smart controls and machine learning can be applied to operations in manufacturing and service-related industries, and examine methods for improving operational autonomy, processes and products with the latest digital technologies. Successful completion of the full program is required to earn this Certificate of Completion. Program content includes: Module 1: Operations Management: A Digital Framework Discover the importance of implementing strategic, digital and operational frameworks for effective operations management Demonstrate an understanding of the three views of operations Articulate the two perspectives of a digital operations framework Analyze the important interrelationship between strategy and digitization for operations management Assess the strategic role of operations Module 2: Linking Operational Metrics and Financial Performance Explore the link between operational and financial performance Demonstrate an understanding of traditional and digital processes in an organization Identify appropriate operational performance measures Relate metrics of scale and speed to inventory using Little's law Use operational metrics as leading indicators of financial performance Deduce the impact of digitization on operational effectiveness and financial performance Module 3: The Impact of Digitization: Scaling-Up and Speeding-Up Understand the role digitization plays in scaling-up and speeding-up operational processes Identify how to speed up critical path activities and reduce theoretical flow time Identify how to manage bottlenecks and improve throughput Determine the value of digitization when speeding up and scaling up Module 4: Making a Case for Digitizing Operations: Autonomy and Quality Learn about the importance of digitization for autonomy and quality Review the eight dimensions of quality in terms of operations Discuss how digitization affects the implementation of the eight dimensions of quality Articulate the impact of machine learning and smart control rules on operations Module 5: A Digital Approach to Strategic Inventory Management Learn about a digital approach to effective inventory management Outline the difference between types of inventory and their roles in a product-based value chain Relate inventory management to financial performance Show the impact of digitization on strategic inventory management Module 6: Applying Digital Technologies to Operations Management Explore digital technologies that can improve operations management Articulate the relationship between personalization and variety Determine appropriate ways to improve personalization using a digital approach Analyze the impact of digital technologies on operations management Recommend a digital technology to improve an organization’s operations